Frequently Asked Questions
Do I need to be a club member?
There is no membership required! We welcome all legal aged cigar lovers!
What is the return policy for Casa Cigar Club?
At the Casa Cigar Club we strive for customer satisfaction. We stand behind every line of cigars that we carry. If for any reason you need to return your cigars for a credit within 30 days of purchase, you may do so. Here are our guidelines:
Return Policy Guidelines
Boxes or Bundles of 25 Cigars: Full credit if no more than 4 cigars have been smoked.
Boxes or Bundles of 20 Cigars: Full credit if no more than 3 cigars have been smoked.
Boxes or Bundles of 10 or 15 Cigars: Full credit if no more than 2 cigars have been smoked.
Cigars must be returned in sell-able condition; no cut or partially smoked cigars.
*Above does not apply to free cigars, promotional items, or cigar samplers.
All promotional items must be returned in their original box along with cigars or you will be charged the current selling price of those item.
How do I make a return?
Please use the contact us form to request a return. We will issue you a RMA number and shipping instructions.
What is your shipping policy?
Orders received by 2:00PM Eastern will usually ship on the same day.
Orders received after 2:00PM Eastern will ship on the next business day.
All Standard Shipping orders ship via Priority Mail or USPS Ground depending on the location of delivery.
Orders going to Alaska, Hawaii, PO Boxes, APO, & FPO address will be sent via Priority Mail only. At this time, we do ship internationally.
Any back ordered items that ship at a later time will not be charged additional shipping.
If your order is shipped via Standard Shipping, expect your order in 1-7 business days.
Need your order in a hurry? Select USPS 2 Day Air (2 Business Days) or UPS Next Day Air for an additional charge to get your order faster!
**First-Time Buyers must use the SAME Shipping & Billing Address**
**To help prevent fraud, new customers must wait a minimum of 14 days to place a second order to a different Shipping Address**
Florida Residents must add State Sales Tax. Remittance of any taxes on orders shipped outside of Florida is the responsibility of the purchaser.
Utah & South Dakota:
Casa Cigar Club does not ship products to Utah or South Dakota.
Shipping and Handling Chart
Total Merchandise UPS Ground or Priority Mail
What are the payment options?
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